Customer Testimonials
Tow truck picked up my vehicle in a timely manner. Dealership fixed my tires. Service department could be a little nicer.
I have been using Bravo Cadillac since I moved here in 2018. Bonnie has been there service writer who te prefer to work with. She seems to understand our needs, and can explain her recommendations. HOWEVER, she cannot tell the customer the status of our dealer provided extended warranty. As a result our dealer (you) provided warranty lapsed. Fortunately the service that we spent $1500 for would not have been affected. We used to deal with Marvin K Brown for many years. They kept track of the extended warranty . They were able to provide that information readily, at the service desk with ... Read More DealerRater - Jul 6, 2026
Bravo has made some changes in their service department all positive. Henry the new service manager is excellent he actually listens to his customers. And I was able to get Bonnie my previous service writer back If I leave a negative review for bad customer service I must leave a positive review for excellent service. It’s nice to be able to trust that my caddy will be taken such good care of. Also thanks to Juan my service technician.
Elijah was the best! Would recommend him to anyone looking to buy a new vehicle!
Stay away far away new ownership has had a negative effect on the service department. New service mgr they don’t listen to the customer and perform service not asked for. Go to local mom and pop operations for service on your caddy’s. Barry Leslie Las Cruces NM
Went in thinking we were not going to be able to finance a car and you were willing to work with us to get us in a brand new vehicle. We are ever grateful
Always fun dreaming while awake! I was not sure it would happen but it did thank you bravo!
Thought I was buying a trax when and signed contract put 1500 down told the vehicle was mine. Two weeks after purchase the bank messages me stating they have not received paperwork needed to finalize my loan. Me confused because I thought this was already done. Messaged the finance guy where he told me if I didn’t go to my hometown to do registration I needed to bring them another 2500 so I worked hard to get this done as I live 25 hours away. He also demands my bank statement immediately so confused still and him being really rude like it’... Read More DealerRater - Apr 27, 2025
Freddy, was attentive and very easy to work with. Not pushy at all. Got me a good deal on my car. Pleased with my purchase.
Brandon G is excellent, showed me everything I needed, fast and efficient, got me in my truck as fast as I could want. 5 stars for Brandon.
Salesman excellent job, can't say the same for finance department. I like my truck...
My appointment for 10am, to get an oil change and tire rotation, took 5 hours! I was told it would be ab hour!
Service communication is non-existent. They do not return calls and do NOT DO what they say. It should be called the UN-SERVICE dept. Terrible is a term I use infrequently but this place is terrible to the tenth power.
In my opinion this is NOT a dealer you want to purchase a car from. We got duped into buying a car that supposedly have towing package and had nothing on it. After the towbar / Hitch was installed that was as far as the tow package went.
They put on some of the cheapest tires that you a get. We need to replace them. When we were dealing with the finance manager he Lied to us and told us if we purchased a tire road hazard policy (cost $1500) that just to wait a few weeks and come in and we ... Read More DealerRater - Aug 22, 2024
I would not recommend them. If anyone there tells you about some deal they are going to give you have them put it in writing (not the pre written contracts) but have them write it and sign it and have the manager(s) sign it.. They seem to have short memories - “i don’t remember saying that” or “ that person no longer works here so we don’t know what they told you”.We will not be buying a vehicle from them again.
Service department is always so amazing. I am always asking about coupons for my oil changes and they are always so helpful.
After you purchase the vehicle the customer service changes. Appointments are hard to schedule, callbacks are non existent, and they don’t provide services that you agreed to prior to purchasing. I dropped my car off to have a noise looked at and they had it for a week, said they fixed it, and it makes the exact same noise. I only have one key for the vehicle and have been waiting for the spare for a month now.
Can’t remember the last time I bought a new car. I like the fact that there was no pressure or aggressive salesman. Jacob was very smart & friendly in answering all my questions! Jacob…you da mannn! Lol
Can’t say enough great things! This is my 6th new car purchase and this dealer was by far the best I have ever went to!
Specifically Eric, Jack, and Elihu! They treated me like family! Can’t say enough about these men!! Traded my old car in gave me more then I was expecting! Was in and out in a few hours! Great friendly service!!
HOWEVER
after purchasing my truck I found out on my way back to El Paso that my ac didn’t work. It’s been two weeks now and my truck still has AC problems… ... Read More DealerRater - Feb 28, 2024
This place is absolutely terrible and untrustworthy. Went in to look at cars and all the prices were higher than their online prices. Finally found a vehicle that I liked and went in for negotiation but they refused to match their online price unless I purchased their bravo Benefits package (their package adds about $3000 to the total price) once I was able to get them to remove the package they raised the total price of the vehicle. I went home and decided to think about the deal and when I returned two days later, after they had promised they would ... Read More DealerRater - Jan 8, 2024
Made an appointment yesterday to have an oil and filter change, dropped off the car this morning 15 minutes before my appointment. It has been 3-hours and the vehicle is still not ready. I called at the time they told me it would be ready, they stated they would call back. It has been an hour and no phone call. 3-Hours for an Oil and Filter change with AN APPOINTMENT? Bravo Chevrolet is Brutal!!! the "Service" in their "Service" Department is non-existent. Typical mentality when there is NO Competition.
My husband and I was at this dealership today to look at Tahoes, the salesman informed us he had one in the back lot that had been held for someone else by deposit, but that they could not work a deal on this 2023 Tahoe High Country with the customer who had put the deposit as they could not work the numbers to make it work, and the customer decided he no longer wanted the vehicle and that the deposit had been returned to that customer, so now the vehicle was available for purchase, he brought the Tahoe to the front ... Read More DealerRater - Nov 13, 2023
This is a scam dealership. They have negative reviews in every phase of operation. They suck.
Fayth and the whole team acted like they wanted to make a deal, Responded to every question and challenge I gave them. Negotiated a deal in two hours that I couldn't get done at another place in two days. Finance handled with full explanations and detail. Well satisfied.
Buying my car was easy- the registration paperwork on the other hand has been a total disaster! They claim they support veterans and always looking out- Not quite, not only did they not process my registration until the mid May ( I had to keep calling to get an extension) they never filed the correct paperwork even after I have provided all the information 3 different times! I've gone in to speak to managers and they just blow it off because the sale has been made the xxxx with taking care of the customer/veteran. Don't be fooled by the ... Read More DealerRater - Aug 1, 2023
Where to begin - BRAVO CADILLAC in Las Cruces. Took my vehicle in for 60,000 mile service. Alex Carreras-a service advisor lied on my work receipt. He said I requested an injector cleaning because my vehicle was idling rough. When, in fact, he suggested it. They also don't greet you
They sit there behind their work station waiting for you to find them. To top it off, that dealership parked my vehicle out in the parking lot and I had to go find it when they were finished. I can't even tell you all the rest that was wrong. ... Read More DealerRater - Jul 16, 2023
I purchased a new Traverse and the salesmen Jonathan Fretwell was excellent and was not pushy. With salesmen like Mr. Fretwell I will buy again from Bravo.
I bought my new Bolt EUV here and I cannot say enough good things about the Finance department and the Service department. Bonnie is the best! Super-friendly service!
I purchased a brand New vehicle from Bravo. The modified it as I specified. Doing this, I thought I would be protected as Dealership did the mods.
They sold me the extended warranty. My Transmission blew at 70K miles. When turned in to warranty, they said it was voided as the car was modified.
I called Bravo to negotiate as, I will take the hit of the new transmission. But they never should have sold me an extended warranty if it would not cover my car, modified by them. The reimbursed me some of the amount, but not all. I ... Read More DealerRater - Dec 15, 2022
Purchased a 2013 Cadillac SRX after 6 days vehicle would not start up informed dealership after being bounced around from salesman, mid management sales, and service department 3 days later it was picked up. They did provide a loaner vehicle. We decided to contact the lender and we where able to get out of the deal fortunate for us. We have been going back. and forth trying to get our refund on gap and car title trade in back since 11-05 was once again bounced around between sales and finance dept. I was assured by the Sales manager in the morning that by 17:00 ... Read More DealerRater - Nov 18, 2022
Dropped camaro off at 7:30 am for battery replacement, oil change, brake and radiator flush. They hadn't called by 4 pm so I went over anyway. Car still on rack. Waited another hour before losing cool. Service hours totaled 2.2 but they had car for 10! Said they'd done other cars that came in after mine instead because I didn't seem like I was in a hurry. Service manager gave insincere, meaningless, "sorry". Then they tried to overcharge me. I had to reset the oil life monitor myself on the drive home.
WARNING!! IF YOU PURCHASED A BLACK 2019 TOYOTA AVALON
(VIN#4T1BZ1FB4KU033331) FROM BRAVO IN LAS CRUCES YOU WILL NOT GET A TITLE!!!! I TRADED IN THIS VEHCILE IN AND THEY DID NOT PAYOFF THE BALANCE!!! THE TITLE HOLDER IS TOYOTA MOTOR CREDIT AND THEY WILL NOT RELEASE THE TITLE UNTIL THE FULL BALANCE IS PAID!! I HAVE CALLED THEM AND KEEP GETTING THE RUN AROUND NIETHER OF THE FINANCE MANAGERS RETURNS MY CALLS AND IF THEY RESPOND TO AN EMAIL ITS JUST TO GIVE ME THEIR USELESS PHONE NUMBER; WHERE THEY CAN NOT BE REACHED!! BUYERS BEWARE!!! TAKE ... Read More DealerRater - Aug 28, 2022
Buyers beware. This new addition to our community is a fraud and enjoy their special techniques to screw the general public. My wife and I spent 7 hours. Yes. 7 hours at their chop shop in Las Cruces NM. My wife traded in her 2020 Toyota vehicle and the payoff was $ 24000. They hid the fees in the paperwork and she had to sign documents stating she HAD to receive the warranty program. The I inspect commercial dealerships for a living. There vehicles are from flooded areas and not to standard . Please and YRS.. please go across the street to a valued dealership
The quality of workmanship is, as expected, excellent. The availability of the parts was the biggest hold up. Communication as to where we were in the repair process could use a little more work, but the customer service was really overwhelmed. The Bravo team really came together and made us feel as if they were partners with us during the process. The dealership family is aptly named. Bravo, Chevrolet dealership. Bravo ! 👏👏
All staff was friendly, helpful and happy! I enjoyed waiting for the service o be completed! And, the price was right!
Service manager was awesome! Took care of all my concerns!!! Will def take veh back for service.
Service done on truck was efficient don’t have too wait too long. Service person ( Bonnie) is an excellent person to work in for appointment.
Great experience with salesperson Francesca who put forth effort and kindness in helping me make a good decision.
Everything was taken care of right away. We had no problems. Bravo is the Best detail shop in town.
It's not about me nobody kept me up with my car brought in for heater 800.00bucks 2 days later it started working
Service was good My Service representative Bonnie was great but a bit over worked Had an issue but was corrected the same day
Very good service. I was from out of town and the fixed my truck and had me back on the road.
The 5 stars are for Bonnie, she is awesome! I didn’t get his name but there was a young guy who was on his phone the whole time while I was trying to drop my off my vehicle. He was wearing a flat bill hat facing forward and adjacent to Bonnie’s desk. An important part of customer service is direct eye contact and acknowledgment of customers! I felt avoided by this guy more than anything! But other than that, y’all are awesome. Thank you for all your help!!
Everyone there is helpful, friendly and ready to help. Receive calls when your vehicle is ready which is awesome!
Bonnie is an awesome service person. It is a shame she doesn’t get any help. I don’t know how she does it do well by herself.
As always we receive great service from Bonnie Armijo and the team at Bravo Chevrolet Cadillac.
Was very prompt with service Bonni was very helpful getting me scheduled with what I needed
Clean and professional with a great staff and service department. Things are definitely different with the low availability of vehicles but that is everywhere.
Appointment was on time and they were very nice and professional. No issues and answered all my questions.
Good Service Department. Used to do customary car washes after oil changes but the last two oil changes with 2 different vehicles I haven't received one. So that's why the 4 star rating. Oil changes are fairly priced all things considered.
Prompt and friendly, got our car serviced and tires rotated they did a great job
Communication was not good at all when it came to informing me my vehicle and status
bonnie called me in early… fixed broken door handle…($$)….. was outta bravo in lil over an hour!
Bonnie was very courteous and efficient. Thank you for having my vehicle ready so quickly.
Great people to work with. We changed our minds about which vehicle to buy and it was a seamless transition.
Great Service and Speedy service. Work was done well. Freindly people and better service than the Lincoln dealer
Can’t say enough great things! This is my 6th new car purchase and this dealer was by far the best I have ever went to!
Specifically Eric, Jack, and Elihu! They treated me like family! Can’t say enough about these men! Highly highly recommend! Traded my old car in gave me more then I was expecting! Was in and out in a few hours! Great friendly service!!
HOWEVER
after purchasing my truck I found out on my way back to El Paso that my ac didn’t work. It’s been two weeks now and my truck still ... Read More DealerRater - May 9, 2022
The service manager was ver fair, professional and worked with me to resolve the issues.
Got a quote for $120 for an oil change. Mentioned I had $60 discount for oil changes on life of my truck. I made appointment and took my truck in. They added the $60 to the original quote and wanted to charge me $189 before the $60 discount. Very unhappy. They basically added the $60 so that in the end, I was still paying full price. They fixed it when I picked up my truck, but was very disappointed in their actions.
Bravo replaced my transmission in a day and had the truck ready when they said it would be done.
Bonnie and Dolores were very courteous, professional and understanding of my problem. They did their best to get my car out and returned to me. Bonnie helped me with my insurance needs. Very greatful. Thank you for everything! Veronica in cashier desk was very helpful and friendly.
I have never had a bad experience at Bravo. Best customer service and friendly, helpful, knowledgeable staff.
I wanted thank Bravo Chevrolet for the amazing experience the staff was awesome an my sales man Aaron was the best! I felt like family everyone was very welcoming! Thank you Aaron so much we appreciate you an will recommend family friends an anyone else to buying a vehicle at Bravo! Thank you Bravo an Aaron for making me an my family's dream come true you the BEST!!! If i could rate higher i would definitely do so 5 stars is not enough! Thank you again me an my family appreciate you!
This is the tenth vehicle purchase between my wife and myself in the last 4 years. Ms. Villa and Mr. Armendiaz are two of the most personable and caring people I have worked with. I traveled from out of state to purchase a new truck. Through all of this, Ms. Villa was able to provide all the information I needed, video called so I could see every little detail, and was always quick to respond when I had questions or needed information. I would highly recommend this dealership based on my experience.
Thank you Bonnie and the team, always excellent customer service
I Went in for my first oil change on my 2021 Chevy Traverse. It took a little over an hour due to the dealership being busy. I didn’t mind waiting an hour. There was coffee and snack available for the customers and the lobby area was clean and a nice place to wait. Staff were very friendly and professional. Dolores at checking was amazing on getting me scheduled and letting me know when my vehicle was done. Dolores informed me that my vehicle was done and that it would be parked in the parking lot. I waited 15 minutes outside and ... Read More Google - Mar 29, 2022
First rate service from Bonnie at Bravo Chevrolet!
Great service nice folks
I had the pleasure of working with Brian Gibson and Jasmine Gutierrez . I had a wonderful experience. They really took time to make sure that I was getting into a car that I loved and also great rates. I will definitely be working with them on my next purchase. Thank you both !!
Very friendly, experience, and knowledgeable people!
Got my car detailed... They did an amazing job... looks brand new... love it will be back....
Mark Hernandez is the best!!! He was really patience and helpful!!! I love my 2022 Trailblazer!!!! Thanks Mark!!! I definitely recommend Bravo Chevrolet!! 😉
Staff were all very professional and friendly, thank you!
Took 2019 Chevy Bolt in for a main traction battery replacement under a recall and the work was done as projected by the shop and I got my car back on time with a full charge and (no oil leaks, ha). The only other service we have had done is a software update for DCFC and no oil leaks there either. So far we have had a really good experience owning an electric vehicle.
Manny, the service supervisor is the best. this is the best I have been treated at Bravo. He was interested in me as a person. While in the past I was treated a number. I urge you to contact Manny for your service needs.
Kimberly Villa and the team at Bravo did a great job helping me with the purchase of my truck. They made the process convenient and easy. I’ve worked for the auto industry the past 15 years and was glad to see the professionalism they displayed. They made the vehicle purchase process just how I like it. Efficient and painless! Great job Bravo team!!! Made the 3 hour drive worth it.
Good cars
Linda Smith, the Sales Associate, is great---very efficient, courteous and responsive. I am counting on Miss Linda to get me my Cadillac CT5 Blackwing very soon. Jesus in financing is a total gentlemen. The first low pressure/no pressure finance guy I have ever encountered in my 50 years of buy vehicles.
Aaron Stewart helped me find the right vehicle for my family. He went out of his way to insure everything was taken care of on the vehicle and even delivered it to us, because we live out of town.
Great experience. Michael Chavez helped us from when we called to set up the appointment to the very end of the sale. He was helpful , honest, and made car buying that much easier.
Good service, quick turn around, helpful & friendly staff. Bonnie kept me apprised of the progress, called me with additional service options & the tech Caleb T checked off the services I asked to be completed. Bravo Bravo
My salesperson Aaron did a really amazing job helping me get paperwork completed. Also the finance team did an amazing job staying in my preferred payment price range. I was extremely happy with my purchase and my customer service. If making another car purchase in the future, I am going to BRAVO for sure! Thanks team!
i went in for oil change. came back with a rattle never had before and an oil leak i never had before. they replaced oil pan gasket (“$600.00”) came back with a worse oil leak. took it back that gave another diagnosis i couldn’t afford so when i went to get my car parts were laying on the floor board.
On my 2017 stingray, I discovered I can only get up to ~223 channels on the satellite radio. After about 5 hours of trying to resolve through Chevrolet.com, I gave up and went to the service Dept and spoke to the service manager, Mauro. Although my car was not purchased locally, he engaged with me to try and resolve the issue. Very patient, interested in the problem and willing to research the problem, Mauro took the time to try and correct the problem. 2/18/2022. Mauro, the SM helped me close the issue locally whereas my vehicle identifies the radio as a "SXM&... Read More Google - Feb 19, 2022
Outstanding service. The service write, Emiliano Lugo, was very professional.
Used Bravo Collision. Work was excellent. Promised date kept moving forward.
Wanted to get a spare key made, but they can't help me until I get the original registration in the mail. I just bought this vehicle.
Just got a Jeep Renegade at Bravo auto. From start to finish Mark Hernandez was fantastic. He was patient and he answered all our concerns and allowed us to test drive several vehicles. Bravo Auto will definitely be my go to place.
Friendly, fast Listened to my questions and answered them so that I understood. The wait was not long at all. Service was great!! My Service adviser was Bonnie Armijo and the Tech was Sergio Juarez. Thank you!!
Always a great experience at Bravo…. bought both my trucks from them and serviced them there . Hugo… was excellent at getting my truck serviced… I even got it a day earlier!!
My service person Isabella Garcia was very helpful and courteous. She notified me promptly when my car was ready and directed me to cashier. Thanks for your help Isabella
Was a little chill in waiting room.but overall it was a nice experience and faster then anyone else I have ever did a oil change with.
It was great working with Aaron Stewart. He worked with me for months until I found the truck I wanted at a very good price! The management did a great job of getting me a deal I could afford and was able to work with me and make it a great experience. I'll come back again and recommend to everyone. It was so good that my salesperson remembered my name and exactly what I wanted! I've been all over the area and Aaron was the only person that actually made a honest effort for everything I asked for ... Read More Google - Feb 8, 2022
It is a wonderful dealership!
The best service team in Las Cruces. Excellent Service Advisors and Techs.
Always excellent service,. The service advisor (Bonnie) has my absolute trust and confidence.